ADR System Design
Empowered Solutions' ADR consulting practice helps organizations resolve conflicts through expert commercial mediation and facilitation. Prevent workplace disputes, reduce costs, and boost productivity with tailored conflict resolution services.
Workplace conflict is inevitable—but when left unresolved, it can disrupt operations, damage morale, and drive up costs. Studies show that managers spend 30% to 40% of their time managing conflict (Thomas, 2002). The hidden costs are significant: decreased productivity, rising absenteeism, high employee turnover, potential legal risks, and declining customer satisfaction. Empowered Solutions helps organizations address conflict early through expert mediation and facilitation—restoring harmony and driving performance.
ADR Program Development
In addition to our core ADR (Alternative Dispute Resolution) services such as mediation, Empowered Solutions offers expert guidance in designing and implementing comprehensive ADR systems tailored to the unique needs of organizations. With our extensive knowledge and experience, we provide strategic support in establishing robust frameworks for effective conflict management. Our services include:
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Comprehensive Policy and Procedure Development
We assist organizations in creating full-scale ADR programs that align with their mission, culture, and operational needs. From policy development to implementation, we ensure that every aspect of the ADR program is designed to facilitate efficient and fair resolution processes. Our approach helps organizations build a culture of collaboration, trust, and accountability by proactively managing conflicts before they escalate.
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Roster Development
An essential part of an effective ADR program is having a skilled team of mediators, facilitators, and arbitrators readily available. We support organizations in developing a qualified ADR roster by providing training, certification, and expert recruitment advice. This ensures that your organization has access to a pool of professionals who can handle a wide range of disputes effectively and impartially.
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Internal ADR System Design
For organizations looking to address conflicts within their structure, we specialize in designing internal ADR systems to manage grievances and disputes. These systems can include processes such as mediation, facilitation, and conflict coaching, tailored to your organizational structure. Our internal systems aim to resolve conflicts quickly and efficiently, reducing the potential for escalation and litigation while fostering a positive work environment.
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Training and Capacity Building
Beyond system design, we offer comprehensive training for internal teams to enhance their conflict management skills. Our workshops cover essential topics like negotiation, mediation, conflict de-escalation, and active listening, equipping your team with the skills they need to handle disputes confidently and effectively. By building internal capacity, organizations can empower their staff to manage conflicts independently, reducing the reliance on external intervention
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Comprehensive Policy and Procedure Development
We help organizations draft clear policies and procedures that guide the use of ADR within the workplace. This includes establishing guidelines for when and how to use mediation or arbitration, confidentiality protocols, and processes for selecting neutral third parties. Our policy development ensures that all employees are aware of their options for conflict resolution, creating a consistent and transparent approach across the organization.
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Ongoing Support and Evaluation
We understand that an effective ADR system requires continuous assessment and improvement. That’s why we provide ongoing support to help organizations evaluate the effectiveness of their ADR systems, identify areas for improvement, and make necessary adjustments. Regular evaluations ensure that your ADR system remains responsive to the evolving needs of your organization and continues to deliver results.